RETURN POLICY

At COR Equestrian, we want you to be completely satisfied with your purchase. If you need to return an item, you may exercise your right of withdrawal within the timeframes set out below.

HOW LONG DO I HAVE TO MAKE A RETURN?

You have 14 calendar days from the date you receive your order to notify us that you wish to return one or more items, without having to provide a reason.

Once you have notified us of your return, you will have a further 14 calendar days to send the items back.

To exercise your right of withdrawal within the legal timeframe, it is sufficient to notify us of your decision before the initial 14-day period expires.

RETURN CONDITIONS

Items must be returned in good condition and must not have been used beyond what is reasonably necessary to check their size, fit, characteristics and functionality.

Products must not show signs of use beyond a simple fitting, such as stains, odours, washing, damage or any other alteration that may reduce their value.

Whenever possible, we recommend returning items with their original tags and packaging.

The customer will only be responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functionality.

HOW DO I MAKE A RETURN?

To request a return, please email us at hello@cor-equestrian.com and include:

- Order number.
- Customer name.
- Address.
- Phone number.
- Contact email address.
- Item or items you wish to return.

Once we receive your request, we will provide you with the instructions needed to complete the return.

If COR Equestrian provides a return label, the direct cost of returning the item will be borne by the customer, except where the return is due to a defective or incorrect item, or an error attributable to COR Equestrian. The applicable return cost will be communicated before the return is processed.

HOW DO I MAKE AN EXCHANGE?

At present, size, colour or product exchanges are handled by placing a new order and returning the original item.

If you would like to exchange a product, place a new order for the size, colour or model you need and request the return of the original item at the same time.

This allows us to dispatch the new order as quickly as possible and reduces the risk of your preferred size or product selling out.

Once we receive and process the return of the original order, the corresponding refund will be issued.

REFUNDS

Once we receive your return, we will inspect the condition of the items and notify you of the approval of the refund or, where applicable, of any issue relating to the return.

Once approved, the refund will be issued using the same payment method used for the original purchase, unless expressly agreed otherwise.

Where the entire order is returned under the right of withdrawal, the refund will include, where legally applicable, the cost of the standard delivery method originally paid. Any additional costs resulting from the customer's choice of a delivery method more expensive than the standard delivery option will not be refunded.

COR Equestrian may withhold the refund until the returned items have been received or until the customer provides evidence that the goods have been sent back, whichever occurs first.

DEFECTIVE, DAMAGED OR INCORRECT ITEMS

If you receive an item that is defective, damaged or different from what you ordered, please contact us at hello@cor-equestrian.com and include:

- Order number.
- Affected product.
- Description of the issue.
- Photographs or any other information that may help us assess the problem.

In these cases, COR Equestrian will cover the necessary return costs and arrange the appropriate solution in accordance with the applicable consumer protection regulations.

NEED HELP?

If you have any questions about a return, exchange or refund, please contact us at hello@cor-equestrian.com and we will be happy to help.