Shipping policy
At COR Equestrian, we want you to receive your order quickly, safely and with clear information throughout the shipping process.
During promotions, sales, launches, public holidays or periods of high demand, order preparation and delivery may take longer than usual.
DELIVERY ADDRESS
The order will be delivered to the address provided by the customer during the checkout process.
It is the customer’s responsibility to check before completing the order that the name, address, postal code, city, country, phone number and all other delivery details are complete and correct.
If you notice an error in the delivery address or need to make a change, please contact us as soon as possible at hello@cor-equestrian.com or through the chat available on our website.
If the order has already been dispatched, we cannot guarantee that the delivery address or details can still be changed.
If delivery cannot be completed, the courier service may make further delivery attempts or leave the parcel at a depot, collection point or another authorised location, depending on the service available at the destination.
UNDELIVERED OR UNCOLLECTED ORDERS
If 15 days have passed since the order became available for delivery and it has not been delivered for reasons not attributable to COR Equestrian, the courier service may return the parcel to our facilities.
If the customer would like the order to be shipped again, the applicable shipping costs for the destination must be paid again before the order is resent.
If the customer decides not to request a new shipment, once the parcel has been received and inspected by COR Equestrian, the corresponding refund will be processed in accordance with applicable regulations and the circumstances of the order.
SHIPPING COSTS AND DELIVERY TIMES
The rates and delivery times below apply to our standard shipping service.
Mainland Spain
Standard shipping: €5.90
Free shipping on orders of €120 or more.
Estimated transit time: 2–3 business days.
Balearic Islands, Canary Islands, Ceuta and Melilla
Standard shipping: €14.90
Free shipping on orders of €120 or more.
Estimated transit time: 3–5 business days.
Germany, Austria, Belgium and the Netherlands
Standard shipping: €6.90
Free shipping on orders of €120 or more.
Estimated transit time: 3–5 business days.
France, Ireland and Italy
Standard shipping: €7.90
Free shipping on orders of €120 or more.
Estimated transit time: 3–5 business days.
Finland, Portugal and Sweden
Standard shipping: €9.90
Free shipping on orders of €120 or more.
Estimated transit time: 5–8 business days.
The applicable shipping costs will always be displayed during checkout before the purchase is completed. In the event of any discrepancy, the shipping conditions and rates shown for the specific delivery address entered during checkout will prevail.
DELIVERY TIMES
The delivery times shown above refer to the estimated transit time once the order has been prepared and dispatched.
We work to prepare orders as quickly as possible. During promotions, sales, launches, public holidays or periods of high demand, preparation may take longer than usual.
Transit times are estimates and may be affected by circumstances beyond COR Equestrian’s control, including logistical incidents, adverse weather conditions, local public holidays, strikes, customs checks or other exceptional circumstances.
ORDER TRACKING
Once your order has been dispatched, you will receive the available tracking information so that you can check the status of your shipment.
Tracking information may take a few hours to update after the parcel has been collected.
CUSTOMS, TAXES AND OTHER CHARGES
Shipments between European Union member states are not subject to import duties between those countries.
For the Canary Islands, Ceuta, Melilla and other destinations or territories subject to customs procedures, local taxes, duties, handling fees or other charges determined by the relevant authorities may apply.
Where these charges are not included in the order price or in the shipping costs shown during checkout, they will be the responsibility of the recipient.
Customs procedures may also cause additional delays beyond the estimated delivery times.
SHIPPING ISSUES
If your order is significantly delayed, appears as delivered but you have not received it, seems to have been lost or you experience any other issue related to delivery, please contact us and include your order number.
Our team will review the situation and take the necessary steps with the relevant shipping service.
You can contact us at: