GENERAL INFORMATION

At COR Equestrian, we take the protection of your personal data seriously and are committed to processing it transparently, securely and in accordance with applicable data protection legislation.

This Privacy Policy explains what personal data we may collect when you use www.cor-equestrian.com, why we use it, who we may share it with, how long we may retain it and what rights you may exercise.

PERSONAL DATA WE MAY PROCESS

Depending on how you interact with our store, we may process the following categories of personal data:

- Identification data, such as your first and last name.
- Contact details, such as postal address, email address and phone number.
- Information related to orders, purchases, returns and customer service.
- Information necessary for invoicing and compliance with legal obligations.
- Information related to your customer account, where this functionality is used.
- Information regarding marketing preferences and commercial communications.
- Technical and browsing data, such as IP address, device, browser, cookies and information about how the website is used, where applicable.
- Information you voluntarily provide when contacting us.

We do not intentionally request special categories of personal data.

PURPOSES OF PROCESSING

We may process your personal data for the following purposes:

ORDER AND PURCHASE MANAGEMENT

We use the information necessary to manage your order, process payment, prepare and ship products, keep you informed about the status of your purchase and manage returns, issues or refunds.

The legal basis for this processing is the performance of the sales contract and the implementation of pre-contractual measures requested by the customer.

CUSTOMER ACCOUNT MANAGEMENT

When you create or use a customer account, we may process your personal data to identify you, provide access to certain features and manage information associated with your account.

The legal basis is the provision of the requested service and, where applicable, the performance of the contractual relationship.

CUSTOMER SERVICE

We process the information necessary to respond to enquiries, resolve issues, manage requests relating to orders and provide assistance through our customer service channels.

The legal basis may be the performance of the contract, the implementation of pre-contractual measures or our legitimate interest in properly assisting our customers, depending on the type of request.

INVOICING AND LEGAL OBLIGATIONS

We may process and retain certain data in order to comply with tax, accounting, administrative, consumer protection and other applicable legal obligations.

The legal basis is compliance with a legal obligation.

FRAUD PREVENTION AND SECURITY

We may process certain data to prevent fraudulent transactions, abusive use of the store, unauthorised access or threats to the security of our systems.

The legal basis is our legitimate interest in protecting our business, our customers and the security of the store, without prejudice to any other legal basis that may apply.

NEWSLETTER AND MARKETING COMMUNICATIONS

If you voluntarily subscribe to our newsletter, we may use your email address and information relating to your preferences to send you information about COR Equestrian products, news, promotions and content.

The legal basis will be your consent where required.

You may withdraw your consent or unsubscribe at any time by using the link included in our communications or by contacting us at hello@cor-equestrian.com.

ANALYTICS, COOKIES AND PERSONALISATION

Where you have provided the relevant consent, we may use cookies and similar technologies to analyse use of the store, measure the performance of our campaigns, understand how users interact with the website and display personalised content or advertising.

Detailed information about these technologies and the management of your preferences is available in our Cookie Policy.

DATA REQUIRED TO MAKE A PURCHASE

Certain information is necessary in order to manage a purchase, complete delivery, respond to a request or comply with our legal obligations.

If you do not provide certain required information, we may be unable to complete your order or provide the requested service.

RECIPIENTS AND SERVICE PROVIDERS

In order to provide our services, certain personal data may be processed by providers acting on behalf of COR Equestrian or by providers of services necessary for the operation of the store.

These may include:

- E-commerce platform and hosting providers.
- Payment service providers.
- Transport and logistics companies.
- Customer service and communications providers.
- Email marketing providers.
- Analytics, advertising and measurement providers, where consent has been given.
- Technology, security, maintenance and support providers.
- Professional advisers or administrative service providers where necessary.

We may also disclose personal data to public authorities, government bodies, courts or other entities where required by law.

SHOPIFY

Our online store operates using the Shopify platform.

Shopify may process certain customer personal data in order to provide the services necessary for the operation of our online store.

For European merchants, Shopify International Limited acts as Shopify's principal entity, and international processing and transfers of personal data may take place within Shopify's infrastructure and that of its subprocessors.

Shopify uses legally recognised mechanisms to protect these transfers, including, where applicable, adequacy decisions, binding corporate rules and standard contractual clauses.

INTERNATIONAL DATA TRANSFERS

Some of the technology providers we use may process personal data from countries outside the European Economic Area.

Where international data transfers take place, the mechanisms and safeguards required by applicable law will be implemented, such as adequacy decisions, standard contractual clauses or other legally recognised safeguards.

DATA RETENTION

We will retain your personal data for as long as necessary to fulfil the purpose for which it was collected.

In particular:

- Data relating to orders and purchases will be retained for the duration of the contractual relationship and, subsequently, for the periods necessary to comply with legal obligations and address potential liabilities.
- Data required to comply with tax or accounting obligations will be retained for the periods required by law.
- Data used for marketing communications will be retained while your consent remains valid or until you unsubscribe.
- Customer service enquiries will be retained for as long as necessary to manage the request and, subsequently, for a reasonable period to address potential liabilities.
- Data collected through cookies will be retained for the periods indicated in our Cookie Policy or in the consent management system.

When personal data is no longer required, it will be deleted or blocked for the periods established by law.

YOUR RIGHTS

Where applicable, you may exercise the following rights:

- Right of access: to know whether we process your personal data and obtain information about such processing.
- Right to rectification: to request the correction of inaccurate or incomplete data.
- Right to erasure: to request the deletion of your personal data where the legal requirements are met.
- Right to object: to object to certain processing of your personal data.
- Right to restriction of processing: to request that the processing of your personal data be restricted in certain circumstances.
- Right to data portability: to receive certain personal data in a structured format and transmit it to another controller where applicable.
- Right to withdraw consent at any time where processing is based on your consent.
- Right not to be subject to decisions based solely on automated processing where applicable.

You may exercise these rights by contacting us at:

hello@cor-equestrian.com

You may also use our Privacy Requests page available on the website.

We may request additional information where necessary to verify your identity and protect your personal data.

COMPLAINTS

If you believe that the processing of your personal data does not comply with applicable data protection legislation, you may lodge a complaint with the competent data protection authority.

In Spain, the competent authority is the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).

MINORS

Our store is not specifically directed at minors.

Persons who do not have the legal capacity required to make purchases must act through their legal representatives where necessary.

DATA SECURITY

We implement reasonable technical and organisational measures designed to protect personal data against loss, unauthorised access, alteration, disclosure or destruction.

However, no information transmission or storage system can guarantee absolute security.

THIRD-PARTY DATA

If you provide us with personal data relating to another person, you must ensure that you are authorised to do so and that the person concerned has received the necessary information about the processing of their data where required.

CHANGES TO THIS POLICY

We may update this Privacy Policy where necessary due to legal, technical or operational changes or changes to the services used by COR Equestrian.

The version currently in force will be the version published on this page.

CONTACT

If you have any questions about this Privacy Policy or about how we process your personal data, please contact us at:

hello@cor-equestrian.com